Create an exceptional patient experience by delivering outstanding customer service throughout the check in and check out process. Manage complex scheduling to meet patient needs. Act as a liaison for patients, families and providers. Respond to emergent and compliance matters with creative problem solving and critical thinking. Qualifications Bachelor's degree preferred.

Administrative Support Associate With direct supervision, provides general administrative support as follows Responsible for light typing, basic document preparation, data entry, and may handle mass mailing projects. Responsible for scheduling meetings for individuals supported, including conference room scheduling. May be responsible for very limited patient appointment

With direct oversight, the Clinical Authorization Specialist Manages approval process for clinically complex cases Discusses complex medical necessity cases in all aspects of the prior authorization work (on label drug, off label drug, laboratory testing, and others as assigned) with attending physicians. Understands clinically complex medical situations and communicates

Directly supervises Clinical Research Managers within the Disease Centers. Qualifications Bachelor's degree in a field relevant to research compliance required; Master's degree or higher preferred. 7 years of progressively responsible experience with conducting and managing clinical trials required; 5 years with master's degree preferred. Experience in an academic institu

None PATIENT CONTACT Provides direct care to patients SPECIAL WORKING CONDITIONS Works in an ambulatory hospital based clinic with possible exposure to infectious diseases through airborne transmission or contact with blood or body fluids. External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities

No direct supervisory responsibilities but may advise the work of others Qualifications High school diploma Bachelor's degree preferred; 5 years of experience preferred. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Computer literacy Expert with new applications and software programs. Expertise with Excel/Google Sheets preferred Organization Extensive experience with electron

No supervisory responsibilities. Normally receives detailed instructions on all work. Works within a highly collaborative matrixed team environment while maintaining independent responsibilities. Contributes to the planning and coordination of group efforts. PATIENT CONTACT None. WORKING CONDITIONS Performs operations in a lab environment, works with or around potentially

Under the direction of the operations management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for new and/or existing patients. Performs front desk check in and check out functions Obtains detailed clinical information face to face, by t

Clinical Scheduling Specialist I Pediatric Oncology Serves as the first point of contact and liaison for established patient calls including VNA and labs by triaging calls and resolving questions directly whenever possible. Triages issues and answers general questions, with the goal of resolving requests in real time. If unable to answer all patient questions, triage to o

None. May provide training and guidance to others, including project team members. May manage entry level professionals. Qualifications Bachelor's degree required; relevant Master's degree strongly preferred (MBA, MPH, MHA, MSW). 7 years of experience in strategic planning, business planning, consulting, project management, healthcare administration or similar field requi

Disease Based RDS positions Responsible for reviewing and abstracting the medical records for research patients on trials they are assigned. Entering identified clinical data points in the corresponding database. Ensuring that data is entered within the outlined timelines for each trial. Assisting research teams with the development, testing and implementation of Case Rep

Responsible for immediately and effectively answering requests for interpretation throughout the Institute, with a priority for emergency and more urgent requests. Responsible for arriving on time to the appointments and to provide services from the point of entry throughout discharge. Interprets and transmits accurately and in understandable terms, complex medical inform

At Dana Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring t

Practices in accordance with all federal and state regulations, DFCI policies and Joint Commission standards. Responsible for designated daily operations and/or clinical activities of assigned area. Appropriately dispenses pharmaceuticals, including sterile products, chemotherapy, biologics, controlled substances, and investigational medications. Evaluates all providers'

Participates in day to day operations of the program including patient education and call triage Participates in program evaluation and development of strategic goals consistent with DFCI's mission and professional values. Participates in the QA/QI projects for the program. Supports the research activities of the program. Exhibits professional commitment through individua